Writing fast and accurate statements of work is easier than it seems. It all comes down to having a reliable activity library and...

The SOW is a critical component to a business because it can literally make or break your service business.

OM for services creates an auditable, referenceable, iterative platform to continuously improve your practice from

Selling services via T&M is akin to selling your product by listing the features. It's very vendor-centric...

How to create a thriving, healthy relationship between your internal services team and partner services

Training, support, and services are not the same thing. You need to organize for customer centricity, efficiency, and scalability.

CS vs PS distinction can get blurred when assessing the ability for your product to be used as expected and deliver the stated value.